Return and refunds policy

We do not issue refunds for digital products once the order is confirmed and the product is sent on.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

As is advertised on our website, delivery of physical goods can take up to 18 working days, but generally arrive within 5 working days to the United States. If the goods are not received within 18 days, please contact us for assistance.

Chargeback & Dispute Policy

We have a zero tolerance policy regarding inaccurate chargebacks and disputes. If a user places a fraudulent or inaccurate chargeback/dispute (which includes trying to resolve the issue with us first) - we will treat this as friendly fraud. and contact the customer's credit/debit card provider and in response to this activity which can lead to action being taken by the user's bank account which could lead to canceled services.

Again if you've an issue with your order, we encourage you to contact us directly and we will try our utmost to resolve the issue.

Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us at

Frequently Asked Questions

Can I really name a star?

Yes, you can! Each order is unique to the Star Register and is recorded in the official Official register of Stars. We are one of the few legitimate Registries using advanced mapping software to assign your order.

What happens when I place my order:

Place your order on our order page and one of our experienced employees will handle everything else for you, this includes:
-Preparing relevant paperwork and electronic transmission of all necessary data to the Star register Database.
-Receipt of the response with the unique coordinates of your star
-Preparation of the star chart with the coordinates
-Preparation of the certificate and the gift Kit.

What's the difference between your different products:

We currently offer three products: (1) Deluxe (2) Supernova and (3) Twin. Each of this has it's own benefits and they can be compared on our homepage comparison chart.

How does the star chart work?

You can use the coordinates listed on your star chart to locate the star in the night sky or by searching our Official register of Stars which shows you a real photo of the star in the night sky.

Can I choose the constellation myself?

Yes, this is possible on the order form.

I can't open my order:

As our orders are digitally delivered, you can either open the kit in your browser or through Adobe Reader.

Is my order unique?

Yes. Every star coordinate is only allocated once, to a unique registration.

Where is my gift pack?

If you haven’t received the digital star pack by email within 24 hours please contact

How long is the delivery time?

We deliver by PDF within 24 hours via email. If you have not received your certificate within that time, please email

Is the star visible?

Yes, the easiest way to find the star is through the Official register of Stars. By entering the name it is easy to view the star in the night sky. However, it is also possible to find the location of the star using a telescope.

I am looking for general information about the product (cost, shipping method, payment method).

Please see our gift kit page.

I can’t manage to place an order (technical problem)!

Please send an email to

Can i have the details of my certificate changed?

Once we send the gift kit pack we aren't able to change it.